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Live order data from your connected Shopify store

Resolve verified Shopify order questions automatically.

ResolveCart AI connects to your Shopify store, answers order-tracking questions with live order data from your connected store, and escalates returns, refunds, cancellations, and anything it can't verify to your team.

14-day free trial No credit card required Connect Shopify in 2 minutes
Tickets resolved by AI
1,284
+18% wk
Avg response time
12s
vs 4h human
Resolution rate
78%
of all tickets
Hours saved
214h
this month
Live inbox
Updated just now
Sarah J.
Where is my order #4821?
AI resolved
Marcus L.
I need to change my shipping address
AI resolved
Priya K.
Can I return these for a different size?
AI resolved
Tom W.
Refund hasn't arrived after 10 days
Escalated
Outcomes this week
CSAT4.7 / 5
Cost saved$3,420
Escalated11%
This month
214 hours
saved across your team
The problem

Your support inbox is drowning your team.

As your store grows, the same handful of questions multiply — and hiring isn't a sustainable answer.

60–80% of tickets are repetitive
Your team copy-pastes the same answers about orders and refunds all day.
Slow response times
Customers wait hours for simple answers — and email you again in the meantime.
Rising support costs
Every new SKU and campaign means more tickets and more agents to hire.
Burned-out agents
Reps spend their day on "where is my order?" instead of real customer relationships.
How it works

From install to first resolution in under 10 minutes.

01
Connect Shopify
One-click install. We sync orders, tracking, customers, and refunds automatically.
02
Upload your knowledge
Drop in your shipping, returns, and refund policies. The AI reads them in seconds.
03
Go live
Set escalation rules and watch tickets resolve themselves — with full transparency.
Live Shopify order lookup

Verified order answers from your connected Shopify store.

When your Shopify store is connected, the storefront widget verifies the customer's email and order number against live order data and only then returns fulfillment status, carrier, and tracking. Anything it can't verify is escalated to your team.

What it answers automatically

Verified
  • Verified order-tracking questions using live order data from your connected Shopify store
  • Fulfillment status, carrier, tracking number, and tracking link
  • Supported policy and FAQ questions from your configured knowledge base
  • Never invents tracking, refund, or return information

What it always escalates

Human handoff
  • Returns and exchange requests — eligibility is never auto-confirmed
  • Refund requests — refunds are never automatically approved
  • Order cancellations — cancellations are never made automatically
  • Address changes — addresses are never changed automatically
  • Any request it can't verify from live Shopify data or approved support content
Support workflows

What ResolveCart AI can handle

ResolveCart AI answers verified Shopify order-tracking questions using live order data, answers supported shipping/product/policy questions from your knowledge base, and safely escalates returns, refunds, cancellations, address changes, and anything it can't verify.

Where is my order?
Verified order-tracking answers using live order data from your connected Shopify store.
Returns & exchanges
Captured and escalated to your team — return eligibility is never auto-confirmed.
Refund requests
Captured and escalated to your team — refunds are never auto-approved.
Shipping questions
Answered from your knowledge base when configured; otherwise escalated.
Product questions
Answered from Shopify product details and your knowledge base when configured; otherwise escalated.
Order cancellations
Captured and escalated to your team — cancellations are never automatic.
Address changes
Captured and escalated to your team — addresses are never changed automatically.
Resolution dashboard

Outcomes you can put in a board deck.

Every metric maps to your bottom line: hours your team gets back, dollars saved, and happier customers.

Fewer repetitive tickets
Cut order-tracking volume with verified answers from live Shopify data.
Faster customer responses
Verified order-tracking answers in seconds, 24/7 — no queue, no waiting.
Lower support costs
Your team only handles requests that genuinely need a human.
Safe escalations by default
Returns, refunds, cancellations, and anything it can't verify go to your team with full context.
Better post-purchase experience
Accurate, verified answers — never invented tracking, refund, or return information.
1,284
Tickets resolved by AI
186
Escalated to human
12s
Avg response time
214h
Hours saved
$3,420
Est. cost saved
4.7 / 5
CSAT score
Resolution rate
78%resolved without a human
TW
Tom W.
Order #4732 · $189
Escalated
Customer
My refund hasn't arrived after 10 days. This is unacceptable.
AI handoff note
Customer requesting refund follow-up. Refund issued 11 days ago to Visa ending 4242. Bank delay likely. Suggested reply drafted below — frustrated tone, recommend manual review.
Suggested reply
Hi Tom, I'm so sorry about the wait. I can confirm your $189 refund was issued on May 14...
Human handoff

Safe by default. Always in your control.

ResolveCart AI never guesses. When a ticket is ambiguous, high-value, or emotionally charged, it routes to your team with full context.

  • Custom escalation rules by order value, sentiment, or topic
  • Full conversation history and customer order data attached
  • Drafted reply your agent can edit and send in one click
  • Native handoff into Gorgias, Zendesk, Freshdesk, Help Scout
Built for Shopify

Built natively for Shopify. Live in 2 minutes.

One-click install. We securely sync the data the AI needs to answer accurately — and nothing it doesn't.

Live order data
Uses real Shopify order data when connected — fulfillment, carrier, and tracking.
Email + order verification
Order details are only revealed when the customer's email matches the order.
Read-only Shopify scopes
Connects with the minimum read-only scopes. No write actions on your store.
Returns, refunds & cancellations
Always escalated to your team. Never automatically approved or processed.
SOC 2 Type II GDPR compliant Shopify Plus ready Never trains on your data
Before & after

What changes the day you turn it on.

Same store, same team — different week.

Before ResolveCart AI

Your team is buried in repetitive tickets.

  • Hours spent on "where is my order?" every day.
  • 4+ hour first-reply times, customers re-emailing.
  • Refund-status questions interrupting real conversations.
  • Hiring another agent every time you scale.
After ResolveCart AI

Repetitive tickets resolve themselves.

  • 78% of post-purchase tickets resolved without a human.
  • 12-second average first reply, 24/7.
  • Your team only sees tickets that genuinely need a human.
  • Scale support volume 3–5× without new headcount.
Pricing

Pricing that scales with resolutions, not seats.

Only pay for plans based on real support resolutions — not seats, inboxes, or chatbot conversations.

Starter
$99/month
500 AI-resolved tickets / month
  • Live Shopify order lookup
  • Storefront widget
  • Policy & FAQ answers
  • Email support
Most popular
Growth
$299/month
2,000 AI-resolved tickets / month
  • Everything in Starter
  • Higher support volume
  • Priority email support
Scale
Contact us
Custom AI-resolved ticket volume
  • Everything in Growth
  • Priority support
  • Advanced onboarding
  • Custom workflow planning

Scale is available for high-volume teams that need custom limits, onboarding help, or advanced support workflows.

Compare all plans →
FAQ

Questions, answered.

Verified order answers. Safe escalations for everything else.

Connect your Shopify store and start answering verified order-tracking questions with live order data in under 10 minutes.

14-day free trial No credit card required Cancel anytime