Privacy Policy

This Privacy Policy explains how AngieKai Ventures (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use ResolveCart AI(“ResolveCart AI,” the “App,” or the “Service”).

ResolveCart AI is an AI-powered customer support resolution tool for Shopify brands. The Service helps merchants respond to and resolve customer support issues such as order tracking, returns, refunds, shipping questions, product questions, and related support workflows.

By using ResolveCart AI, you agree to the collection and use of information described in this Privacy Policy.

We may collect the following categories of information.

A. Account Information

When you create an account, we may collect:

• Name
• Email address
• Company or store name
• Login credentials or authentication identifiers
• Account preferences
• Subscription status

B. Shopify Store Information

If you connect your Shopify store, we may collect or access information necessary to provide the Service, such as:

• Store URL
• Store name
• Product information
• Order information
• Fulfillment status
• Tracking information
• Customer information related to support requests
• Return, refund, cancellation, or exchange information
• Store policies and support documentation

C. Customer Support Data

ResolveCart AI may process support-related data, including:

• Customer messages
• Support tickets
• AI-generated responses
• Human agent responses
• Conversation history
• Escalation status
• Resolution status
• Customer satisfaction or feedback data, if enabled

D. Policy and Knowledge Base Data

You may upload, paste, or provide support materials such as:

• Shipping policies
• Return policies
• Refund policies
• Exchange policies
• Warranty policies
• FAQs
• Product guides
• Sizing guides
• Internal support instructions

E. Billing Information

Payments are processed by our payment provider, such as Stripe or Lovable-managed Stripe. We do not store full credit card numbers. We may receive billing-related information such as:

• Subscription plan
• Payment status
• Billing email
• Customer ID
• Subscription ID
• Renewal date
• Invoice status

Stripe provides payment infrastructure and has its own privacy practices for payment-related data.

F. Usage and Technical Information

We may collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Features used
• Log data
• Error reports
• Date and time of access
• Approximate location based on IP address

G. Cookies and Similar Technologies

We may use cookies or similar technologies to:

• Keep you signed in
• Remember preferences
• Improve site performance
• Analyze usage
• Support payment and security functionality

We use information to:

• Provide, operate, and improve ResolveCart AI
• Create and manage user accounts
• Connect to Shopify stores
• Process support tickets and conversations
• Generate AI-assisted support responses
• Track AI-resolved tickets
• Escalate issues to human users when needed
• Provide billing and subscription management
• Improve product performance and reliability
• Detect abuse, fraud, or security issues
• Provide customer support
• Comply with legal obligations

ResolveCart AI uses artificial intelligence to help merchants respond to and resolve customer support requests.

AI may be used to:

• Analyze customer messages
• Retrieve relevant order or policy information
• Draft support responses
• Classify tickets
• Recommend escalation
• Identify whether a ticket was resolved
• Summarize conversations

AI-generated responses may be inaccurate, incomplete, or inappropriate. Merchants are responsible for reviewing, configuring, and monitoring their AI support agent, including escalation rules, refund rules, cancellation rules, and customer-facing responses.

Unless otherwise stated in writing, we do not use merchant customer data to train general-purpose AI models. If this changes, we will update this Privacy Policy or obtain consent where required.

ResolveCart AI may access Shopify data only as needed to provide the Service.

We aim to follow principles of:

• Data minimization
• Transparency
• Security
• Purpose limitation

Shopify’s protected customer data requirements emphasize minimizing data access, being transparent about use, and protecting merchant and customer data.

You are responsible for ensuring that your use of ResolveCart AI complies with Shopify’s terms, your own privacy policy, and any laws that apply to your store and customers.

We may share information with:

A. Service Providers

We may share information with vendors that help us operate the Service, such as:

• Hosting providers
• Database providers
• Authentication providers
• AI model providers
• Payment processors
• Analytics providers
• Email providers
• Customer support tools

These providers may process information only as needed to provide services to us.

B. Shopify

If you connect your Shopify store, information may be exchanged with Shopify as necessary to provide the integration.

C. Payment Providers

Billing and subscription information may be processed by Stripe, Lovable-managed Stripe, or another payment provider.

D. Legal and Compliance

We may disclose information if required to:

• Comply with law
• Respond to legal requests
• Protect our rights
• Prevent fraud or abuse
• Protect users, merchants, customers, or the public

E. Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

We retain information for as long as needed to:

• Provide the Service
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security and audit logs

You may request deletion of your account or certain data by contacting us at info@angieKai.com.

Some information may be retained where required by law, billing records, security obligations, backups, or legitimate business needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials secure and limiting access to authorized users.

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Object to or restrict processing
• Request a copy of your information
• Withdraw consent where processing is based on consent
• Opt out of certain data uses where applicable

To make a request, contact us at info@angieKai.com.

If you are a merchant using ResolveCart AI, you are responsible for your relationship with your own customers. You are responsible for:

• Providing appropriate privacy notices to your customers
• Obtaining required consents
• Responding to customer privacy requests
• Ensuring your use of ResolveCart AI complies with applicable laws

When ResolveCart AI processes your customer data on your behalf, we generally act as a service provider or processor, depending on the applicable law and circumstances.

ResolveCart AI is intended for business users and is not directed to children under 13 or the equivalent minimum age in your jurisdiction. We do not knowingly collect personal information from children.

Information may be processed in countries other than where you or your customers are located. These countries may have different data protection laws. Where required, we use appropriate safeguards for international data transfers.

The Service may contain links to third-party websites or services, including Shopify and Stripe. We are not responsible for the privacy practices of those third parties.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice.

If you have questions about this Privacy Policy, contact us at:

AngieKai Ventures
Email: info@angieKai.com
Address: #1177, 2957 Festival Way Suite 123, Waldorf, MD 20601, United States