ResolveCart AI only uses the data needed to answer support questions. Your customer data is never used to train public AI models, and you stay in control of what the agent can do.
All traffic is encrypted with TLS 1.2+. Data at rest is encrypted with AES-256 on managed infrastructure.
We request only the Shopify scopes required to read orders, fulfillment, and customer support data — nothing more.
Your store and customer data is never used to train public AI models. Period.
Each store's data is logically isolated. Row-level security rules prevent cross-tenant access.
Every AI resolution, escalation, and policy change is logged so your team can review what happened and when.
The AI agent is restricted to your policies and Shopify data. It will escalate to a human when confidence is low or the request is sensitive.
We never access payment card data, request write access to payouts, or modify orders without an explicit workflow you turn on.
This page is a general overview and is not a substitute for our full Privacy Policy and Terms of Service.